tech Support

 

The VDO PC Group offers a wide range of services for the VDO community.  One of the most appreciated is our free technical support offered by our volunteers for resort residents.

One help session is offered weekly in the PC Lab on Thursday afternoon, 1:00-3:00 pm for Windows computers and Android.

Apple Tech Support will be held Thursday, November 11 and 18 only, 6:00 – 8:00 p.m. in the Computer Room.  Dedicated Apple Tech Support will start again in January 2022.

Note:  We no longer provide service for Windows Vista, Windows XP or Windows 7 computers, nor does Microsoft.

Please arrive promptly prior to the start of these sessions – waiting chairs are provided in the hallway.  Our monitor will take notes on your technical needs and will assign you to an available team member.  BADGE AND MASK REQUIRED.

 

 

examples of the types of assistance:

  • Advice on upgrading or buying a new computer
  • Help with getting connected to the Internet
  • Help with establishing an email account
  • Installation of licensed programs
  • Getting pictures from your camera and helping organize the pictures
  • Adjust your computer for better speed and performance
  • Dealing with malware/viruses

what to bring to the help session:

  • Your badge
    • No Badge – No Service.  A firm rule and your cooperation is appreciated.
  • For a LAPTOP:
    • Laptop and power supply – please bring your mouse if you have one.
    • For a program installation or problems with a program, the appropriate program CD.
    • Other devices you are having a problem with e.g. WiFi adapter, printer, etc.
  • For a DESKTOP:
    • The CPU (the box) plus the keyboard and mouse.
    • For program installation or problems with a program, the appropriate program CD
    • Other devices you are having a problem with e.g. WiFi adapter, pritner, etc.
  • For other DEVICES:
    • The device, and to be on the safe side, the charging cable and power converter.

The focus on these sessions is on fixing problems residents may be having.  For instruction on learning a particular program, please refer to the Classes page on this website.